Terms of Service

Effective 11 October 2026

1. About these terms
2. Accounts and eligibility
3. Bookings
4. Prices and fees
5. Payment
6. Cancellations and refunds
7. During the ride
8. Wallet and promotions
9. Tourist responsibilities
10. Owner and driver terms
11. Conduct and reviews
12. Disputes and damage
13. Liability
14. Suspension and closing accounts
15. General

1. About these terms

These terms are an agreement between you and CoxsRide (“we”, “us”) for using the CoxsRide tourist app, the CoxsRide Vendor app and this website (together, the “Service”). By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

CoxsRide is a marketplace. Vehicles are owned and operated by independent owners (“vendors”) and their drivers, not by CoxsRide. The rental or ride contract is between the tourist and the owner; we provide the platform, collect payments on the owner's behalf, and help when something goes wrong.

2. Accounts and eligibility

• You must be at least 18 years old and able to enter a binding contract.
• You sign in with a Bangladeshi mobile number and a one-time SMS code. Keep your phone and account secure; you are responsible for activity on your account.
• Give accurate information and keep it up to date. One person, one account.
• Foreign tourists may need a Bangladeshi mobile number to sign in.

3. Bookings

• Booking types: hourly, half-day, full-day, multi-day and fixed routes. The app shows what each vehicle offers.
• Vehicles: Chander Gari (open-back jeep), E-Tomtom (enclosed electric 3-wheeler) and Tomtom (open electric 3-wheeler, the easy bike). Every ride comes with the owner or the owner's driver; you don't drive the vehicle yourself.
• Pickup: rides must start and end inside the CoxsRide service area shown in the app.
• Confirmation: a booking is confirmed only when the owner accepts it. Owners have 5 minutes to respond; otherwise the request is declined automatically and you are not charged.
• Service pauses: we may pause bookings in some or all areas for safety reasons, such as cyclone signals, flooding or official restrictions.

4. Prices and fees

• Fares are set by owners and shown before you book. Half-day and full-day prices are fixed blocks; multi-day rentals are charged per started day.
• Busy-time pricing: fares may rise at peak times, never above 2× the normal fare. The price shown when you book is the price you pay.
• Platform fee: tourists pay a 2% service fee on the fare, shown in the price breakdown.
• Extensions: you can ask to extend an active ride; extra time is charged at the vehicle's hourly rate.
• Late return: there is a 15-minute grace period. After that, unagreed extra time is charged at 1.5× the hourly rate.
• All prices are in Bangladeshi Taka (৳) and include any applicable taxes unless stated otherwise.

5. Payment

• Online: card, bKash, Nagad, other mobile banking and internet banking, processed securely by SSLCommerz.
• Wallet: pay from your CoxsRide wallet balance.
• Cash: where the owner accepts it, you pay the driver or owner directly at pickup. The owner confirms receipt in the app.
• We collect online payments on the owner's behalf. Paying CoxsRide through the app counts as paying the owner.
• Do not pay owners outside the app for a CoxsRide booking except by the cash option. Off-app payments are not protected by our refund and support process.

6. Cancellations and refunds

If you cancel

If the owner cancels or does not show up

• If the owner cancels, you get a 100% refund and we try to find you another vehicle.
• If a paid booking is not started within 2 hours of the pickup time, it is treated as an owner no-show and you get a full refund.
• If an unpaid (cash) booking is not started within 2 hours of the pickup time, it is treated as a tourist no-show and cancelled.

How refunds are paid

Refunds to your CoxsRide wallet are instant. Refunds to a card or mobile-banking account go back to the original payment method and usually take 3–5 business days, depending on your bank or provider.

7. During the ride

• Ride code: the ride starts only when you give the owner or driver the 4-digit code shown in your app. Do not share it before you are with the vehicle.
• Tracking and SOS: location is shared while the booking is active, as described in the Privacy Policy. In an emergency use the SOS button and call 999.

8. Wallet and promotions

• You can add money to your wallet through SSLCommerz: from ৳100 to ৳50,000 per top-up, up to a maximum balance of ৳100,000. We may change these limits.
• Wallet balance can be used only for CoxsRide bookings. It is not a bank account and earns no interest. If you close your account with a balance, contact support and we will refund it to you after any amounts owed are settled.
• Promo codes, loyalty points and referral rewards have no cash value, cannot be transferred, may have their own conditions, and can be withdrawn if obtained by misuse.

9. Tourist responsibilities

• Use the ride only for the booked time and personal travel; don't carry goods for hire or ask the driver to break traffic law.
• Respect seat limits, the driver's safety instructions and local rules, including restricted beach and Marine Drive areas.
• Be at the pickup point on time, and treat the vehicle with care. You are responsible for damage you or your group cause to it on purpose or through careless behaviour.

10. Owner and driver terms

These apply to vendors using the CoxsRide Vendor app, and through them to their drivers.

Joining

• Complete verification: your name, NID, business details where applicable, payout account and, if you drive yourself, a valid driving licence. Listing starts after our review.
• Every vehicle must be legally registered and roadworthy, with valid fitness, insurance, tax-token and route permit where required. Keep documents current; we may hide vehicles with expired papers.
• You are responsible for your drivers: they must be at least 18, properly licensed, and follow these terms. You confirm you have their consent to share their details with us.
• You are an independent business, not an employee or agent of CoxsRide. You are responsible for your own licences, taxes and insurance.

Rides

• Respond to booking requests within 5 minutes; requests you miss are declined automatically. Frequent declines, cancellations or no-shows lower your performance score and may lead to suspension.
• Arrive on time, verify the ride code, provide a clean, safe vehicle matching its listing, and charge only what the app shows.
• Never ask tourists to cancel and pay you outside the app.

Commission and payouts

• CoxsRide keeps a commission on each completed ride's fare (after discounts). Your rate depends on your tier, which is reviewed monthly based on completed rides:

• We may agree a different rate with you in writing. We will give at least 14 days' notice in the app before changing standard rates.
• For cash rides you collect the fare yourself; the commission owed is deducted from your next payout.
• You can request a payout of your available balance once it reaches ৳500. Payouts are sent to your registered bKash, Nagad or bank account after review. Make sure the account details are correct and in your name.
• We may hold payouts linked to an open dispute, suspected fraud or a chargeback until it is resolved.

11. Conduct and reviews

• No harassment, discrimination, threats, violence or unsafe behaviour toward anyone.
• No fraud, fake bookings, fake reviews, or misuse of promotions.
• Do not use the Service for anything illegal, or try to hack, scrape, overload or reverse-engineer it.
• Tourists and owners can rate each other after a ride. Reviews must be honest and about the ride. We may remove reviews that are abusive, irrelevant, contain personal information, or break these terms.
• By posting reviews, photos or messages, you let us show and use them to run and promote the Service.

12. Disputes and damage

• Report problems (damage, overcharging, accidents, lost items, safety issues) through the app's support section as soon as possible, ideally within 48 hours of the ride, with photos or other evidence.
• We review evidence from both sides, including photos, chat and ride tracking, and decide on refunds, charges or penalties. We aim to be fair, but our decision is not a substitute for your legal rights.

13. Liability

• Owners and drivers are responsible for the vehicles and the rides they provide. CoxsRide does not own, operate or insure the vehicles, and is not responsible for the acts or omissions of owners, drivers or tourists.
• We work to keep the Service running, but it is provided “as is” and may sometimes be unavailable, slow or contain errors. Maps, addresses and arrival times are estimates.
• To the extent the law allows, CoxsRide is not liable for indirect or consequential losses, and our total liability to you for any claim related to a booking is limited to the amount you paid through CoxsRide for that booking.
• Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or fraud.

14. Suspension and closing accounts

• We may suspend or close accounts, hide listings or cancel bookings if you break these terms, provide false documents, put others at risk, or if required by law. Where possible we will tell you why.
• You can close your account at any time (see the Privacy Policy). Amounts owed by or to you are settled first.

15. General

• Changes: we may update these terms. We will post the new version here and, for important changes, notify you in the app before they apply. Continuing to use the Service after that means you accept them.
• Law: these terms are governed by the laws of Bangladesh. Disputes will be handled by the courts of Bangladesh, after first trying to resolve them with our support team.
• Language: if we provide these terms in Bangla as well as English and they differ, the English version applies.
• Severability: if any part of these terms is unenforceable, the rest still applies.

Questions: support@coxsride.com · +880 1800-269743